If you need any assistance our customer care team is at your disposal from Monday to Friday from 09:00am to 18:00pm. To help you with any aspect of your order including purchases, shipping, and assistance with returns and exchanges, please feel free to contact our Customer Care team at

– 1- Choose the category to visit
– 2 View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price
3- Select an item, size and color and add it to your basket. See all available images, see in enlarged fabric, composition, size guide, available sizes, colors, additional information and price.
4. If you would like to process your order you can do so by either registering or finish it without doing so.
5- If you want to process your order, you have the option of doing so by registering or completing the purchase without registration.
6- Write down your delivery address and your invoincing data
7- Choose payment method
8. Confirm order.
9- Finish your purchase
10- You will receive an email confirmation with all the details of your order.

Payment Methods

We have the following means of payment:

Credit cards:

We accept all types of Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron cards. We also accept international credit cards on which these logos appear.
PivellonMedical receives authorization to charge your account once the order is placed. The pending transaction will be made on the date the order is shipped.
We work with BANCO SANTANDER to offer you all the security guarantees when buying on our website. We use the Secure Electronic Commerce system –C.E.S.- (3D Secure Protocol), which provides security and protection to any transaction. Developed by VISA and Mastercard, this system authenticates each of the parties involved in the operation.

Pay by Paypal:

Once you confirm your order, you will be redirected to the PayPal home page so that you can complete the payment. If you do not have a PayPal account, you can register on the PayPal home page before completing your order.
The amount will be charged to your PayPal account the day you place your order.

Can you help me with my promo code?
You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the ‘Promo code’ box.

When will my account be charged for my PIVELLONMEDICAL order?
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorized, payment will not be taken, and we’ll email to let you know your bank or card issuer wouldn’t authorize the payment.

Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:

  • • The card may have expired. Check that your card is still valid.
  • • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Is it safe to use my credit card on your web site?
Yes, we work along with BANCO SANTANDER to offer you all security guaranties to purchase in our site. We use the System Protocolo 3D Secure, that provides additional protection and security to any transaction. Developed by VISA and MAstercard, this system authenticates both parts involved in the operation. Otherwise the order will be canceled.

Do you want to know more about?

We distribute in administrations, companies and individuals, do not hesitate to contact us.

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